Privacy Policy

We need to hold personal information about you on our systems and in paper records to help us provide you with our services.

Medica Forte Ltd trades as (operates brands) Prfkt®, Prfkt® Pro, The Perfect Peel®, Glutaceuticals® and The Fertility Pharmacy.

At Medica Forte we are committed to protecting and respecting your privacy. Medica Forte England is responsible for keeping your information accurate and safe.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Who are we?

We are Medica Forte Our brands being at the cutting edge of their fields; from aesthetics to training to assisted reproduction, our ethos is Aesthetics | Brilliance | Fulfilled. With a combined 30 years of experience in aesthetics medicine, medical healthcare, marketing and creative media, Medica Forte is driven to provide new-era technology and services.

How do we collect information from you?

We obtain information about you when you use our website; for example, when you join us as a member, when you book an event, or course or when you download an eBook from our website and agree to receive our email newsletters.

Why do we collect and use your information:

We collect your personal data to give you the best possible experience as a user of our products and services. In general, we collect information from you when you interact with us to request a quote or availability check, make an appointment with us, open an account, visit our website, enter a competition, complete a survey or contact us with an enquiry or complaint. This covers all channels of communication with us, including over the telephone, email, live chat, website, social media and in person.

We’ll collect the following information from you when you request a quote, availability check or placing an order:

  • Your name
  • Contact address
  • Email address
  • Telephone number
  • Name and contact details of individuals authorised to access your account.
  • Previous address history
  • Your date of birth
  • Bank account or payment details

When and if you visit our website:

  • Some pages on our website use cookies, which are small files placed on your Internet browser when you visit our website. We use cookies in order to tell us how you’re using our site, which in turn allows us to continually improve how the site works, looks and delivers information to users. We also use cookies to offer our website users a more tailored experience in the future, by understanding and remembering your particular browsing preferences.
  • Where we use cookies on our website, you may block these at any time. To do so, you can activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website or to use all the functionality provided through our website.
We’ll use your personal data for the purposes outlined below:

To fulfil our contractual agreement to provide you with our products and services:

  • Where requested by you, to provide you with a quotation for any of our products and services
  • To deliver our products and services to you according to our contractual agreement
  • To collect customer payments and manage payment plans.
  • To contact you with important information about your account

Where we have legitimate business interests:

  • To respond to customer enquiries and complaints
  • To manage payment schedules, credit levels and debt collection
  • To understand customer behaviour, so that we can provide you with products and services that are best suited to your requirements.
  • For management information (MI) reporting purposes, to help us continually improve our offering to our customers.
  • Subject to your marketing preferences, to provide you with information about products and services that we think you’d benefit from, by post, telephone or by electronic means.

Where we have your consent:

  • To provide you with information about products and services that we think you’d benefit from in accordance with your marketing preferences
Who has access to your information?

Organisational staff have access to your records to enable them to do their jobs. From time to time information may be shared with others if it is necessary, however, we will always seek your permission and inform you of this. We will not share your information with third parties for Marketing purposes.
Anyone with access to your record is properly trained in confidentiality issues and is governed by a legal duty to keep your details secure, accurate and up to date.

Storing information

Medica Forte information is stored through contracted service partners in the EU and UK.

If a service provider needs to store or process your Information or access it from any other country, we will put in place measures approved by the Information Commissioner’s Office that commit the service provider to the same level of data protection as is required under the UK Data Protection Act and UK GDPR.

Medica Forte Ltd have implemented appropriate technical and organisational measures to protect the confidentiality of the personal data that you entrust us with. We update and test our physical, logical and procedural security controls on an on-going basis. These include limiting access to your personal data to those who need it and training our employees about the importance of maintaining the privacy and security of your personal data.

How long do we keep this information?

We’ll only store your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy or for as long as we reasonably consider necessary to establish, exercise or defend our legal rights. Your data will be retained in line with statutory and regulatory requirements. The criteria used to determine these retention periods include:

  • To comply with the statutory retention periods for accounting records, as set by the Companies Act and HM Revenue & Customs (HMRC).
  • Where our retention periods are not governed by legislation, our retention policy is based on commercial justifications, which have been set in accordance with the principle of retaining personal data for no longer than is necessary for the purposes for which it is processed. These include:
    • To comply with our Wholesale Distribution Licence Conditions
    • To enable us to provide you with our products and services
    • To allow us to resolve any disputes or complaint.
Sharing Information

There are strict controls on who can see your information. We will not share your data if you have advised us that you do not want it shared unless it is the only way we can make sure you stay safe and healthy, or we are legally required to do so. We do not share information about our users with anyone without consent unless the law and our policies allow us to do so.

We routinely share information with:

  • Our information is held on several systems that have third party access, we have checked with each supplier to ensure they are compliant with Data Protection Regulations, and that they will not access or use any data without prior and specific permission from you.
Marketing communications

We’ll only send these to you if you agree to be on our mailing list and we will never share your information with companies outside of Medica Forte for inclusion in their marketing. If you agree to receive marketing information from us, you can change your mind later.

However, if you tell us you don’t want to receive marketing communications, then you may not hear about events or other work we do that may be of interest to you.

How you can access and update your information

The accuracy of your information is important to us. To alter your preferences and update the information we hold about you click into your account by logging in. If you are struggling to do this, please email us at: [email protected]

Right to information

When you create an account on our website to manage your membership or your booking with us you will have to create a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone, including Medica Forte staff.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. Please refer to the cookies and setting policy

Links to other websites

Our website may contain links to other websites run by our organisation. This privacy policy applies to all our affiliated brands and products.

Requesting access to your personal data

Under Data Protection Regulations, you have the right to request information that we hold relating to you. To make a request for your personal information, please contact Our Data Protection officers, who will arrange for this to happen within the required time.

You also have the right to:

  1. The right to be informed on how we use your data
  2. The right of access to your information
  3. The right to rectification of your data
  4. The right to erasure, you can ask us to remove your data
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object against how we use your data
  8. Rights in relation to automated decision-making and profiling
Data Protection Officer

As a non-statutory body, there is no legal requirement for a dedicated data protection officer. The chief executive will oversee all data protection matters and ensure compliance with the legislation.

Medica Forte is supported by a specialist data protection team at Global Policing who will be called upon, should the matter need specialist support. Global policing has assisted in the production of policies and procedures.

Please email Global Policing to exercise any of your data subject rights, please contact via

Email: [email protected]
Phone: 0161 510 2999
Address: Unit 2 The Pavilions, Bridge Hall Drive, Bury, BL9 7NX

If you have a concern about the way we are collecting or using personal data, we ask that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at https://ico.org.uk/concerns